Prokard Explorer Loyalty Programme – Terms & Conditions
Your participation in Prokard Explorer will be governed by the Terms & Conditions set out below. These Terms & Conditions are binding and enforceable against every Prokard Explorer Member (“Member”, “you” or “your”).
The reference to “Protea Hotels” in these Terms & Conditions is to all “Participating Hotels” referred to below and where relevant, the relevant entity forming part of the Marriott group of companies that manages and administers Prokard Explorer.
If you have any questions in relation to these Terms & Conditions please call 0861 11 9000 or +27 21 430 5000 or visit www.prokardexplorer.com.
WHAT IS PROKARD EXPLORER?
Prokard Explorer is a marketing program of Protea Hotels offering benefits and privileges to Members (“Prokard Explorer Benefits”) in relation to accommodation and meals at various Protea Hotels and African Pride and selected Protea Hotels and African Pride Hotels outside of South Africa (“Participating Hotel(s)”). Prokard Explorer is the successor programme to “Prokard”.
Prokard Explorer Benefits are applicable at Participating Hotels only. Prokard Explorer Benefits are not available at any hotel that leaves the Protea Hotel or African Pride portfolio. A full guide to all Participating Hotels and all Protea Hotels and African Pride Hotels and associated restaurants is available on our Restaurant Guide.
Protea Hotels does not guarantee that any or all of the Prokard Explorer Benefits will be available at Participating Hotels at all times. Protea Hotels and Prokard Explorer reserve the right to change, modify, limit or cancel any of the Prokard Explorer Benefits at any time. This may include increasing or decreasing any requirements for a reward, changing the value of rewards or limiting the availability of rewards, and changing Prokard Explorer partners. Please note that restrictions and conditions may be applicable to Participating Hotels outside of South Africa as set out below.
MEMBERSHIP AND FEES
Any individual over 18 years may join Prokard Explorer by paying an annual membership fee.
Prokard Explorer Benefits are only available for as long as you remain a fully paid up member of Prokard Explorer. When your Prokard Explorer membership terminates for any reason and you do not renew your Prokard Explorer membership, all Prokard Explorer Benefits also terminate.
Prokard Explorer Benefits are non-transferable.
Your Prokard Explorer membership entitles you to accommodation & dining benefits as set out below:
Discounted Accommodation Rates
10% discount off the best available rate at all Participating Hotels, including during peak season
5% discount off special offers advertised on www.proteahotels.com at all Participating Hotels
Your Prokard Explorer membership entitles you to dining discounts for breakfast, lunch and/or dinner at certain restaurants at selected Participating Hotels, whether you are a resident in the hotel or simply visiting for a meal. For a full guide to all participating restaurants please visit our Restaurant Guide.
You will receive:
25% discount off your food bill when you dine alone
50% discount off your food bill when 2 people dine
33% off your food bill when 3 people dine
25% off your food bill when 4 to 12 people dine
Only 1 Prokard Explorer membership may be used per table or per reservation
The Prokard Explorer membership card must be presented on arrival at the restaurant
The dining discount does not apply to any beverages and only applies to the menu in the hotel’s main restaurant (and excludes any terrace, pool or bar menu)
The dining discount does not apply on Christmas Eve, Christmas Day, New Year’s Eve, Valentine’s Day, Mother’s Day, Father’s Day, or for other special events, promotions, room service or in conjunction with rates inclusive of meals
The dining discount is not applicable for room service
RESTRICTIONS ON BENEFITS
Prokard Explorer Benefits are subject to the standard terms and conditions and rights of admission of Protea Hotels and/or the Participating Hotels. In addition, Prokard Explorer cannot be used to earn or redeem Prokard Explorer Benefits at the various hotel brands that fall under Marriott International.
Protea Hotels and Prokard Explorer reserve the right at any time, in their sole discretion, to suspend, cancel or withdraw your membership, or any Prokard Explorer Benefits, if you (i) breach or contravene these Terms & Conditions for any other reason whatsoever (including non-payment of membership fees), (ii) engage in any misconduct or wrongdoing in connection with Prokard Explorer, or (iii) engage in abusive, fraudulent, inappropriate or hostile conduct in connection with Prokard Explorer, Participating Hotels or their guests or employees in which event any and all Prokard Explorer Benefits, to the extent legally permitted, will be forfeited by you.
Joining benefits for new members – value add e-vouchers
On joining Prokard Explorer, you will receive a set of complimentary value-add accommodation e-vouchers (“Vouchers”) as set out below. The Vouchers are only applicable to paid Prokard Explorer Members and will not apply to a complimentary membership.
Vouchers can only be redeemed via your online profile on www.prokardexplorer.com.
You will receive:
1 x complimentary night Voucher – Enjoy one complimentary night’s accommodation at any 3 or 4-star Protea Hotel (African Pride Hotels are excluded)
3 x Stay 1 Get 1 complimentary Voucher – Enjoy 1 complimentary night’s accommodation at any 3 or 4-star Protea Hotel, when you spend one night on your Prokard Explorer rate (African Pride Hotels)
2 x Stay 1 Get 1 complimentary Voucher – Enjoy 1 complimentary night’s accommodation at participating African Pride Hotels, when you spend 1 night at your Prokard Explorer rate
Prokard Explorer membership packages, and Prokard Explorer Benefits, including Voucher packages, are reviewed annually and are subject to change on an annual basis in the sole discretion of Protea Hotels.
Vouchers are valid for 12 months from the date of issue
Vouchers cannot be booked for a date beyond its expiry date
The first night of your 2 night stay must be spent on your discounted Prokard Explorer rate (10% discount). Special Prokard Explorer offers or weekend rates do not apply. These Vouchers apply to accommodation in 1 standard double room only and do not include meals or beverages
Complimentary accommodation is granted on a first come, first served basis. All hotels have a limited number of rooms available each month for this benefit
At certain hotels, due to high demand and at the discretion of the hotel’s management, complimentary accommodation may not be granted over public holidays, school holidays or during any major sporting event, festival or peak period. Certain hotels may only accept complimentary accommodation reservations during the week or over weekends
Vouchers may not be used in conjunction with any other complimentary accommodation vouchers
Only 1 Voucher will be accepted per stay
Vouchers will only be honoured if accommodation is booked in advance (no walk-ins)
Any extension of stay following the use of Vouchers will be offered on the best available Prokard Explorer rate per day bookable via the hotel or the Central Reservations Office on 0861 11 9000
Vouchers may not be exchanged for cash and have no cash surrender value
Vouchers may only be used to book accommodation at a Participating Hotel. If any booking made with a Voucher is thereafter cancelled, for any reason whatsoever, the period of validity of the Voucher continues from the date of first issue thereof and is not re-issued on the date of cancellation of the booking. Vouchers may only be redeemed while the beneficiary is a fully paid-up Prokard Explorer Member.
The use of Vouchers is subject to the standard terms and conditions and rights of admission of Protea Hotels and/or the Participating Hotels.
Please ensure that you keep your current personal information such as your full name, email address and telephone number up to date.
Protea Hotels is committed to ensuring that any personal information submitted by you is treated with the utmost privacy and confidentiality. Protea Hotels has reasonable safeguards in place to protect your personal information when such information is submitted, accessed, stored or handled by Protea Hotels. Protea Hotels undertakes never to use, sell or make available your personal information to any third party unless allowed or compelled to do so by applicable law or with your prior written consent.
To request a cancellation or to opt-out of receiving any marketing or promotional material, please send an e-mail to the following address: Explorer@proteahotels.com or call 0861 11 9000 or +27 21 430 5000.
PROKARD RANDS (WHERE APPLICABLE)
Prokard Rands are valid until the earlier of (i) the Prokard Rand validity as stated on the member’s profile, and (ii) 31 October 2016. Bookings for redemption stays will not be accepted for dates that extend beyond 31 October 2016.
How to spend or redeem your Prokard Explorer Rands
You may redeem your Prokard Rands via your online profile at www.prokardexplorer.com whenever it suits you best during the validity period.
Prokard Rands may be redeemed towards the partial or full payment of (i) your total hotel bill of any future stay (“Redemption Bookings”) at a Participating Hotel.
Redemption Bookings cannot be modified as all eligible Prokard Rands are automatically deducted and used at the time of booking. Bookings must be cancelled, and a new booking will be required should you wish to change your booking. Your Prokard Rands cannot be refunded where there is a “no show” for any guaranteed booking or where a booking is cancelled outside of the time allowed in terms of Protea Hotel’s standard terms & conditions for reservations. Please refer to the standard Terms & Conditions on www.proteahotels.com
Prokard Explorer membership cards must be presented at the Participating Hotel on check-in. Participating Hotels may refuse to accept the Redemption Booking if Members do not present their Prokard Explorer membership card.
Participating Hotels reserve the right to request positive identification from you (by way of your valid Prokard Explorer membership card and proof of identity) during Prokard Explorer Rand redemption transactions.
Please call us on 0861 11 9000 or +27 21 430 5000 in the event of a lost/stolen Prokard Explorer membership card.
THIRD PARTY WEBSITES
These Terms & Conditions contain links or references to partner benefits on third party websites (“Third Party Websites”) which are outside of our control. Protea Hotels is not responsible for the practices and/or privacy policies of those Third Party Websites or the “cookies” that those sites may use.
Notwithstanding the fact that these Terms & Conditions may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and Protea Hotels is not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.
These Terms & Conditions are binding and enforceable against all Prokard Explorer Members.
These Terms & Conditions are governed by the laws of the Republic of South Africa.
You agree that your domicilia citandi et executandi (“domicilium”) will be the address provided by you when you registered as a Prokard Explorer Member for the purposes of receiving any written notices in respect of these Terms & Conditions. You may, by written notice to Protea Hotels vary your domicilium to any other address which is not a post office box. Should you have any questions or queries under these Terms & Conditions, please contact Protea Hotels at 0861 11 9000 or +27 21 4305000.
All provisions and the various clauses of these Terms & Conditions are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision or clause of these Terms & Conditions, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any other reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions and clauses of these Terms & Conditions shall remain of full force and effect.
If you joined Prokard Explorer as a result of being approached in person or after having received communication via the post, telephone, email or any other electronic communication, you are entitled to cancel your Prokard Explorer membership without providing reasons and without cost or penalty to you on written notice to Protea Hotels within 5 business days of joining Prokard Explorer, failing which your Prokard Explorer membership shall continue on these Terms & Conditions.